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Customer Service & Client Communication for Small Teams

The people side of service for a small team: what customers actually judge, the first contact at every door, saying no without sounding harsh, and recovering when it goes wrong. Fifteen narrated lessons with their sources; you finish by building your own Service Book. It comes with the companion book as a PDF, which is $19 on its own.

How it works

This is an online course on the Weaver Business Academy learning site. At checkout you enter your email. As soon as you've paid, we email you a link to set your password, and you can start right away, at your own pace, on any device.

$39 one time

Online course · start right away

Get access
Narrated video lessons
Learn at your own pace, on any device
On the Weaver Business Academy learning site

Instant download. If a file does not work or is not as described, email within 30 days and we will refund it in full.

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Cleaning Business All-In-One

One workbook for the whole cleaning business: pricing, clients, recurring schedule, invoicing and what you actually earned. For people who would rather keep it in one place than five.

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Front Desk & Client Intake Excellence for Small Teams

Run a front desk any new hire can learn: the first thirty seconds, intake that doesn't miss, one book with clear rules, reminders, no-shows, handoffs and payment at the desk. Fifteen narrated lessons with their sources; you finish by building your own Desk Guide. It comes with the companion book as a PDF, which is $19 on its own. This course is not legal or financial advice.

$39 See what's inside →