The One-Hour Weekly Review
Everyone has heard that you should work on the business, not just in it. Very few owners have a time on the calendar when that actually happens. One hour a week is enough if it goes to the right five things.
When a Client Says the Work Wasn't Good Enough
Most complaints about quality are not about quality. They are about a difference between what you thought was included and what they thought was included, and that difference was created before you started.